Return & Refund Policy

At levitatetec, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund guidelines below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, when applicable
Include all original accessories, tags, and documentation
Not show signs of damage, wear, or misuse

Items that do not meet these requirements may not be eligible for a return.

2. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including items that are:

Used, damaged, or altered after delivery
Missing original packaging or accessories
Returned after the applicable return period
Purchased under conditions specifically identified as non-returnable

3. How to Request a Return

To request a return, please contact us before sending the item back.

Please include:

Your full name
Order number
Email address used for the purchase
Reason for the return
Photos of the item, if the item is damaged or defective

Our customer service team will provide instructions regarding the return process.

Do not send items back without contacting us first, as unauthorized returns may not be accepted.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for return shipping costs.

If the return is approved because we sent the wrong item or the item arrived damaged or defective, we will review the situation and provide an appropriate resolution.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

6. Partial or No Refund

A refund may be reduced or denied if:

The returned item shows signs of use or damage
The item is missing parts, accessories, or original packaging
The item was returned outside the eligible return period
The item was damaged due to misuse or improper handling
The returned product does not match the original order

7. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the issue. We will review the request and, where appropriate, offer a replacement, refund, or another suitable resolution.

8. Exchanges

If you need to exchange an item, please contact us first. Exchange availability may depend on product availability and the condition of the returned item.

9. Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

10. Refund Processing Time

After a return has been approved, refunds are generally processed as soon as reasonably possible. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.